Digital River Fails to Pay, Plans for Steam Launch, Temporary Free to Play
Our small independent game development company, Stormhaven Studios, has trusted Digital River with payment processing for Embers Adrift since before launch. Until recently they have been a reliable partner, however, we have not received any payments since our June revenue payment. After making inquiries we were informed about an unconsulted adjustment to the agreed upon payment schedule. Despite our patience, repeated inquiries, and expected payment dates coming and going, we have not received our expected revenue. Stormhaven Studios is taking decisive action to ensure the continued support and development of our game.
After consulting with our legal counsel, we sent a legal demand letter to Digital River on October 11th, which has been confirmed delivered, yet we have received no response. Additionally, we have seen a growing number of complaints from other companies facing similar issues with Digital River, casting doubt as to whether we will ever recover the funds owed to us.
In light of this situation, we have terminated our partnership with Digital River. To ensure that our community continues to thrive, we intend to migrate Embers Adrift to Steam. All active subscriptions through Digital River will be canceled.
In an effort to reduce any further damage to our community and game, we are excited to announce that Embers Adrift will TEMPORARILY be available for FREE, granting all who wish to play Embers Adrift access to the game AND all subscriber perks while we work on this migration. We anticipate that this process will take a couple of months, after which we plan to return to our standard monetization model. We will keep our community updated with details on our migration plan and schedule as work progresses.
In the meantime, we have set up a donation page to help cover our operational costs while we work through this challenging period. We appreciate any and all support given to our dev team to help us keep the lights on and continue the development of Embers Adrift.
We thank you for your unwavering support and understanding as we navigate this difficult transition. To donate to the dev team please visit www.embersadrift.com/Donate
Sincerely,
Stormhaven Studios
-----------
To Join the game for free please follow the same instructions used for our free trial here: https://forums.embersadrift.com/ind...-instruction-try-embers-adrift-for-free.4508/
Our small independent game development company, Stormhaven Studios, has trusted Digital River with payment processing for Embers Adrift since before launch. Until recently they have been a reliable partner, however, we have not received any payments since our June revenue payment. After making inquiries we were informed about an unconsulted adjustment to the agreed upon payment schedule. Despite our patience, repeated inquiries, and expected payment dates coming and going, we have not received our expected revenue. Stormhaven Studios is taking decisive action to ensure the continued support and development of our game.
After consulting with our legal counsel, we sent a legal demand letter to Digital River on October 11th, which has been confirmed delivered, yet we have received no response. Additionally, we have seen a growing number of complaints from other companies facing similar issues with Digital River, casting doubt as to whether we will ever recover the funds owed to us.
In light of this situation, we have terminated our partnership with Digital River. To ensure that our community continues to thrive, we intend to migrate Embers Adrift to Steam. All active subscriptions through Digital River will be canceled.
In an effort to reduce any further damage to our community and game, we are excited to announce that Embers Adrift will TEMPORARILY be available for FREE, granting all who wish to play Embers Adrift access to the game AND all subscriber perks while we work on this migration. We anticipate that this process will take a couple of months, after which we plan to return to our standard monetization model. We will keep our community updated with details on our migration plan and schedule as work progresses.
In the meantime, we have set up a donation page to help cover our operational costs while we work through this challenging period. We appreciate any and all support given to our dev team to help us keep the lights on and continue the development of Embers Adrift.
We thank you for your unwavering support and understanding as we navigate this difficult transition. To donate to the dev team please visit www.embersadrift.com/Donate
Sincerely,
Stormhaven Studios
-----------
To Join the game for free please follow the same instructions used for our free trial here: https://forums.embersadrift.com/ind...-instruction-try-embers-adrift-for-free.4508/
