Athnae
New Member
Hi!
I signed for the beta last weekend but I couldn't log in during the weekend or yesterday. In my account page, the Server Status showed the beta server as online. In the game login page, it showed "Connected to Login Server". However, after inputing my account and password, the login page just showed "Logging In…" and nothing happened. It stayed like that forever (I waited for 1/2 hour). I tried relaunching and even rebooting the computer to no avail. I also tried switching Embers to the lowest settings but the result was the same.
The computers I used were a MacBook Intel Core i7 (Mojave) with 16 GB RAM and a Blackmagic eGPU, and a MacBook M1 Pro Max (Monterey) with 64 GB RAM.
Richard#2123 suggested in a DM on Discord that:
---
"Wednesday night CST is the next time the servers are open, if you are still having issues we may need the logs to troubleshoot further, You can reference this post at the bottom with how to obtain the logs to post in the beta help forums: https://forums.embersadrift.com/index.php?threads/running-embers-adrift.1192/"
---
After trying that, I noticed only the this log is being created "macOS: <launcher directory>/Embers Adrift Launcher.app/client/qa/embersadrift.log". This one is missing "macOS: /Users/<username>/Library/Logs/Unity/Player.log". The directory Unity exists but is empty (probably previously created by Albion Online). I downloaded the game again and installed a fresh copy. It still stops in the authentication window with the "Loggin In…" message. By the way, I'm not running any antivirus.
Richard suggested uploading the one log being created here, so I'm attaching it to this message.
Thanks for you help!
I signed for the beta last weekend but I couldn't log in during the weekend or yesterday. In my account page, the Server Status showed the beta server as online. In the game login page, it showed "Connected to Login Server". However, after inputing my account and password, the login page just showed "Logging In…" and nothing happened. It stayed like that forever (I waited for 1/2 hour). I tried relaunching and even rebooting the computer to no avail. I also tried switching Embers to the lowest settings but the result was the same.
The computers I used were a MacBook Intel Core i7 (Mojave) with 16 GB RAM and a Blackmagic eGPU, and a MacBook M1 Pro Max (Monterey) with 64 GB RAM.
Richard#2123 suggested in a DM on Discord that:
---
"Wednesday night CST is the next time the servers are open, if you are still having issues we may need the logs to troubleshoot further, You can reference this post at the bottom with how to obtain the logs to post in the beta help forums: https://forums.embersadrift.com/index.php?threads/running-embers-adrift.1192/"
---
After trying that, I noticed only the this log is being created "macOS: <launcher directory>/Embers Adrift Launcher.app/client/qa/embersadrift.log". This one is missing "macOS: /Users/<username>/Library/Logs/Unity/Player.log". The directory Unity exists but is empty (probably previously created by Albion Online). I downloaded the game again and installed a fresh copy. It still stops in the authentication window with the "Loggin In…" message. By the way, I'm not running any antivirus.
Richard suggested uploading the one log being created here, so I'm attaching it to this message.
Thanks for you help!