Register a free account today to Ignite your Adventure! Once signed in, you'll be able to participate with the Embers Adrift community. Your active account will also be the same account used to purchase, download, and login to the game.
Hey, hey I do believe that we are taking care of you on Discord (but as it is not the same name I may be mistaken) This thread explains you everything you need to know.
If this doesn't solve your problem, you can also contact us via Discord