Register a free account today to Ignite your Adventure! Once signed in, you'll be able to participate with the Embers Adrift community. Your active account will also be the same account used to purchase, download, and login to the game.
Did you ever discover a reason or fix for this? My husband has been having this issue ever since we started playing in mid-October. It has gotten to the point where he doesn't want to play anymore because he can't go into a new zone without his computer crashing.